Gamification: Apollo 13 14-12-2018


Gamification: Apollo 13
Start Date:
CTG Belgium ( be )
Price excl. VAT:
€ 750
* Prices subject to VAT

day 1

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Currently no (other) upcoming dates are planned for this course

Course Objectives

  • You will learn how to use ITIL to create IT Service management capabilities that are a strategic asset.
  • You will learn how good IT Service management capabilities enable you to manage cost and risk and at the same time deliver business value.
  • You will learn how to translate business demands into service solutions and demonstrate measurable results.
  • You will learn how to use a Continual Improvement approach for identifying and removing risks and weaknesses and for realizing performance improvements.
  • You will learn how integrated People, Process, Products and Partners enable you to deliver value.
  • You will learn how good management tooling will help manage & control the workflow more effectively and efficiently and support knowledge capture and sharing.
  • You will understand the interdependency of processes.
  • You will learn how to co-operate and how to improve working processes by designing and implementing as a team.
  • You will learn the importance of clearly defined, agreed, understood and embedded tasks, roles, responsibility and accountability.
  • You will have gained insight into possible improvements in your own working environment.

Typical Audience

  • ICT employees, ICT managers, process managers, team managers, and others who need to improve their working processes.
  • Employees requiring (more) ITIL knowledge or experience.
  • Employees who have followed the ITIL Foundation course and want to experience the ITIL processes in practice.
  • Employees responsible for applying best practices or improving their own processes and procedures.
  • Managers and employees wanting to see, feel and experience the benefits of process based ways of working.

Course Prerequisites

No specific prerequisites are needed.

Course Delivery

Throughout the 1 day course, an accredited trainer and senior ITSM consultant lectures, shares experiences and gives exercises based on real world cases.

Courses can be given in English or in Dutch. Course material is in English.

Course Venue

The course duration is 1 day.

This course can be given at your premises or at CTG.

Course Administration


€ 750/1 day.
All prices are VAT excluded; course material included.
If course is given at CTG, lunch and beverages included.


By Participant : If a subscribed course participant is replaced by another participant or if the public course is postponed to a later date no cancellation costs apply. A participant or a group that fails to attend, or that cancels a course without at least 15 working days written notice prior to the course start, is liable for the full subscription cost.

By CTG: CTG reserves the right to cancel a course at any time.

Course Logistics

All classroom courses begin promptly at 9 am and are scheduled until 5 pm when courses are organised at the CTG premises in Diegem (Belgium).

All courses can be given at the client site and are available for groups as well. Please contact us if you require further information.

Meet our trainers

CTG's trainers are experts in their domain and bring the course content based on their experience. Meet some of our trainers below.
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CTG Belgium NV

Culliganlaan 1D
phone: +32 2 720 51 70
fax: +32 2 725 09 20


Buffalo, New York

800 Delaware Ave

Buffalo, NY 14209-2094

phone: +1 716 882 8000

fax: +1 716 887 7464