Meet Eddy Peters

Eddy Peters
Senior Process Consultant

Learn to know, share to build.

Eddy is a principal ITSM process consultant who combines a plus 25 years of IT experience with an interest of sharing knowledge. His IT background and current focus on process improvement activities, allow him to combine the theoretics of process integration with real-life examples, making his training always an enlighting experience.

Eddy is a certified ITIL expert and an active management participant of the Belgian itSMF Chapter. He is in close contact with thought leaders, making sure his knowledge is always current. He participates in the ITSM community, writing articles on topics which provide insight or challenge existing mind-sets.

Eddy is convinced that the most important resources in any Service Management activity are the involved people. Therefor his ambition is that the training creates awareness, not only because of learning new concepts, but also because of understanding human behaviour and the inherent need for collaboration. Only in applying the acquired concepts in your daily practice, further enabling the team dynamics, the service value stream will be improved and the training will pay off.

Trainer for

Upcoming

19-09-2019


Gamification: Apollo 13

01-10-2019


Service Level Management (SLM)

16-10-2019


ITIL® 2011 Foundation Training and Examination

04-12-2019


ITIL® 2011 Practitioner

Meet our trainers

CTG's trainers are experts in their domain and bring the course content based on their experience. Meet some of our trainers below.
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Contact

Europe

CTG Belgium NV

Woluwelaan 140A
1831 DIEGEM
Belgium
phone: +32 2 720 51 70
fax: +32 2 725 09 20

North-America

Buffalo, New York

800 Delaware Ave

Buffalo, NY 14209-2094

phone: +1 716 882 8000

fax: +1 716 887 7464