The training has the following objectives:
This course consists of formal lecturing, discussions, exercises and mock exams. Evening self-study will also be required to prepare for the actual foundation exam. The ITIL® 4 Foundation Certificate in IT Service Management
Examination is organized on the last afternoon. It is a one-hour, 40 questions, multiple-choice examination requiring 26 out of 40 (65%) to pass. The course is accredited and follows the official syllabus.
This course is intended for anyone involved in service management and quality matters, including service desk and support engineers, IT team leaders, IT managers, change managers, infrastructure managers, service managers, ITSM consultants and quality managers.
There are no specific prerequisites. However we strongly recommend that participants are ITIL® aware and have at least 6 months experience in working in an IT organisation. A good understanding of English is required.
Throughout the course, an accredited ITIL trainer and Service Management expert provides lectures and gives exercises based on real world projects and the use case which is provided in the syllabus. Different mock exams ensure an optimal preparation for the real certification exam.
The course can be given in English or Dutch. Course material is in English. The course and the exam are provided in cooperation with our ATO partner Quint.
The course duration is 3 days. The exam is organized at the end of the 3rd day and is a one-hour multiple-choice exam. This course can be given at the client’s premises or at CTG training academy.
€ 1100/person for 3 days (exam fee is not included.) All prices are VAT excluded; course material, lunch and beverages are included.
By Participant: If a subscribed course participant is replaced by another participant or if the public course is postponed to a later date, no cancellation costs apply. A participant or a group that fails to attend, or that cancels a course without at least 15 working days written notice prior to the course start, is liable for the full subscription cost.
By CTG: CTG reserves the right to cancel a course at any time.
All classroom courses begin promptly at 9am and are scheduled until 5pm.
All courses are organised at the CTG premises in Diegem (Belgium) or can be given at the client site and are available for groups as well. Please contact us if you wish further information.
The standard language of each course is English.
We start with a recap session in which remaining questions can be handled and there is an opportunity to study.
In the beginning of the afternoon there is a final mock exam, followed by the official foundation exam.
CTG Belgium NV
phone: +32 2 720 51 70
fax: +32 2 725 09 20
Buffalo, New York
800 Delaware Ave
Buffalo, NY 14209-2094
phone: +1 716 882 8000
fax: +1 716 887 7464