Service Level Management is hot! In todays service driven world, the quality of your provided services must be excellent. The customer demands the best. The best translates into the combination of subjective and objective experiences, in an ever changing marketspace. As service provider, you must be ‘in control’. You have to work out what ‘the best’ actually means for each customer and create that custom SLA which provides the basis for formal interaction and relationship building in your service journey. Are you in control? This course provides IT and Service Management practitioners a pragmatic insight in how Service Level Management is more than the presentation of results of agreed activities between provider and customer. We will build up Service Level Management from different angles:
Upon completion of this course you will understand:
People who have experience in operational service support and want to grow their competence. This includes Servicedesk managers, teamleads, service owners, ITIL practitioners and managers.
No specific prerequisites are needed, but having ITIL knwoledge is beneficial.
Throughout the 1 day course, an accredited trainer and senior ITSM consultant lectures, shares experiences and gives exercises based on real world cases.
Courses can be given in English or in Dutch. Course material is in English.
The course duration is 1 day.
This course can be given at your premises or at CTG.
€ 750/1 day.
All prices are VAT excluded; course material included.
If course is given at CTG, lunch and beverages included.
By Participant : If a subscribed course participant is replaced by another participant or if the public course is postponed to a later date no cancellation costs apply. A participant or a group that fails to attend, or that cancels a course without at least 15 working days written notice prior to the course start, is liable for the full subscription cost.
By CTG: CTG reserves the right to cancel a course at any time.
All classroom courses begin promptly at 9 am and are scheduled until 5 pm when courses are organised at the CTG premises in Diegem (Belgium).
All courses can be given at the client site and are available for groups as well. Please contact us if you require further information.* Prices subject to VAT
CTG Belgium NV
phone: +32 2 720 51 70
fax: +32 2 725 09 20
800 Delaware Ave
Buffalo, NY 14209-2094
phone: +1 716 882 8000
fax: +1 716 887 7464