Senior Process Consultant
The ITIL® Practitioner Training Course is developed to help organisations and individuals increase the value they obtain from using the ITIL® framework by offering additional practical guidance to “adopt and adapt” the framework to support the business.
The course is designed to take you beyond the basic information communicated at the ITIL® Foundation level. This course could be seen as the next step for ITIL® professionals who wish to know more about how to adopt and adapt the ITIL® principles within their organisation, and the business value of well-designed and delivered services.
ITIL® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
IT Infrastructure Library is a [registered] trade mark of AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.
Learning Objectives for this course include being able to:
All ITSM practitioners regardless of their job role. Those who want to achieve key skills for how to start adopting and adapting ITIL® within the organization.
To sign up for ITIL® Practitioner, a candidate will need to have passed the ITIL® Foundation exam.
Throughout the course, an accredited ITIL trainer and Service Management expert provides lectures and gives exercises based on real world projects. Different mock exams ensure an optimal preparation for the real certification exam.
The course will be given in English. Course material is in English.
The course duration is 3 days.
This course can be given at the client’s premises or at CTG.
By Participant: If a subscribed course participant is replaced by another participant or if the public course is postponed to a later date, no cancellation costs apply. A participant or a group that fails to attend, or that cancels a course without at least 15 working days written notice prior to the course start, is liable for the full subscription cost.
By CTG: CTG reserves the right to cancel a course at any time.
All classroom courses begin promptly at 9am and are scheduled until 5pm.
All courses are organised at the CTG premises in Diegem (Belgium) or can be given at the client site and are available for groups as well. Please contact us if you wish further information.
The standard language of each course is English.
The course syllabus consists of 6 key units, with each unit gradually increasing your knowledge and understanding of the required outcomes for the ITIL® Practitioner qualification and its benefits.
CTG Belgium NV
phone: +32 2 720 51 70
fax: +32 2 725 09 20
Buffalo, New York
800 Delaware Ave
Buffalo, NY 14209-2094
phone: +1 716 882 8000
fax: +1 716 887 7464